Survey Shows INFB Health Plans Holders Would Recommend the Health Care Offering

In a recent survey of Indiana Farm Bureau Health Plans members, nearly 90% of plan holders stated they would recommend INFB Health Plans to a friend or family member. The survey is conducted annually to learn more about the experiences of Hoosiers enrolled in the health care offering.

Over half of plan holders stated INFB Health Plans is less expensive than their previous coverage, with some reporting savings up to $1,300 per month. Additionally, INFB Health Plans have addressed a significant need for more affordable health care in the marketplace, as nearly 20% of plan holders said they were not previously insured before joining INFB Health Plans.

The survey also revealed that over three quarters of plan holders are very satisfied with the choice of health care providers in their current plan – a 7% increase from last year. INFB Health Plans utilize the extensive UnitedHealth Care Choice Plus network for hospitals and doctors, giving customers many options to choose from. Additionally, 76% of current members report it is very easy to use INFB Health Plans with their current providers – a 13% increase from last year.

Across both new and current members, affordability and availability of in-network providers are the top two reasons they joined INFB Health Plans, respectively. Convenience ranked third for new members, and the fact the health care offering is backed by Indiana Farm Bureau ranked third for established members.*

Two different surveys were conducted and distributed to plan holders in April 2023 – one to members who have been enrolled in INFB Health Plans for more than six months, and another to new members who have been enrolled for less than six months.

The survey asked new members questions ranging from why they chose their plan to their overall customer experience during the application process. Current members were asked about their overall satisfaction in regard to customer service, handled claims and current providers.

“We always look forward to feedback from our plan holders,” said Steve Allen, INFB Health Plans manager. “Hearing directly from them reveals what is most important to our members, what they are happy with and how we can continue to best serve them in their health care coverage needs.

Source: infarmbureau.org

Photo Credit: Indiana Farm Bureau